Head of Complex Repairs & Regional Technical Leadership

Peabody; Greater London; On-site; GBP 90,000 - 115,000; Full time

Job summary

Peabody is seeking a Head of Complex Repairs to lead the delivery of specialist, high-risk and technically complex repairs across its homes in London and surrounding areas. Reporting to the Assistant Director of Repairs Delivery, you will drive a consistent approach and oversee a new end-to-end CRM process to improve resident outcomes.

You will unite dispersed teams, raise technical standards, and oversee performance, with a focus on delivering value for money and reducing delays.

Qualifications

• Experience leading repairs or property services with strong technical knowledge of complex repairs.
• Ability to operate with data-driven, process-led approaches and lead dispersed teams through change.
• Commercial awareness and the credibility to challenge technical and commercial decisions.

Responsibilities

• Lead Peabody’s Complex Repairs service, setting clear standards and expectations across all regions.
• Manage an approximately £25m budget, driving stronger commercial control and value for money.
• Lead and performance manage Property Service Managers and surveying teams.
• Strengthen end-to-end management of complex cases, reducing delays, repeat visits and escalations.
• Improve technical standards, surveying quality and scrutiny of specifications and contractor variations.
• Use data and performance information to identify issues, improve productivity and drive continuous improvement.
• Manage risk relating to disrepair, damp and mould, structural defects, building safety and compliance.
• Build effective relationships across Housing, Building Safety, Commercial, Procurement and Resident Experience.

Job description

Peabody is seeking a Head of Complex Repairs to lead the delivery of specialist, high-risk and technically complex repairs across its homes in London and surrounding areas. Reporting to the Assistant Director of Repairs Delivery, you will drive a consistent approach and oversee a new end-to-end CRM process to improve resident outcomes.

You will unite dispersed teams, raise technical standards, and oversee performance, with a focus on delivering value for money and reducing delays.