Property Repairs Administrator

Service Care Solutions Ltd; Bishop Auckland; On-site; GBP 18,000 - 21,000; Part time

Job summary

Service Care Solutions Ltd is seeking a Property Repairs Administrator to support a busy housing repairs team. The role will be primarily based in Bishop Auckland with one day per week in Seaham; driving licence and access to a vehicle are required.

You will manage the inbox, log communications in Salesforce, arrange repairs, and support planners, with a focus on accuracy and strong customer service.

Qualifications

• Experience in administration, preferably in housing, property services or repairs.
• Proficient with Excel and data management.
• Salesforce experience would be advantageous.
• Excellent customer service and clear communication.

Responsibilities

• Manage the team inbox, sort referrals and produce summaries.
• Log correspondence and letters accurately on Salesforce.
• Create reports using the QL housing management system.
• Contact customers by telephone and email to follow up queries.
• Check and arrange repairs appointments for customers.
• Support repairs planners when required.
• Contact customers to arrange post-work inspections.
• Maintain accurate records and spreadsheets.

Skills

Administration skills

Customer service

Communication skills

Tools

Excel

Salesforce

Job description

Job title: Property Repairs Administrator

Location: Bishop Auckland, DL14 – 4 days per week; Seaham, SR7 – 1 day per week (On-site)

Start Date: ASAP

Contract Type: Temporary – approximately 6 weeks

Weekly Hours: 35 hours per week

We are recruiting for a Property Repairs Administrator to provide short-term sickness cover within a busy housing repairs team. The role will mainly be based in Bishop Auckland, with one day per week from the Seaham office. A driving licence and access to a vehicle is required to reliably get to both offices.

Key Responsibilities

• Manage the team inbox, sort referrals and produce summaries.
• Log correspondence and letters accurately on Salesforce.
• Create reports using the QL housing management system.
• Contact customers by telephone and email to follow up queries.
• Check and arrange repairs appointments for customers.
• Support repairs planners when required.
• Contact customers to arrange post-work inspections.
• Maintain accurate records and spreadsheets.

Candidate Profile

• Previous administration experience, ideally within housing, property services or repairs.
• Confident using Excel and managing data.
• Salesforce experience would be beneficial.
• Strong customer service and communication skills.
• Able to work accurately in a busy environment.
• A full driving licence and access to a vehicle.