Repairs Administrator

Peabody; Basildon; On-site; GBP 22,000 - 30,000; Full time

Job summary

Peabody is looking for a Repairs Administrator to support the Repairs Team across our housing portfolio in Basildon. Based at our Pitsea office, you will be responsible for handling administration, customer enquiries and records to ensure services are delivered efficiently and residents have a positive experience.

You’ll need experience in admin or customer service, strong organisational and communication skills, and solid IT literacy including MS Office and housing/repairs systems.

Qualifications

• Experience in an administrative or customer service role.
• Strong organisational skills and ability to manage multiple priorities.
• Excellent communication and customer-focused mindset.
• Good IT skills including Microsoft Office and experience with databases or housing/repairs systems.

Responsibilities

• Provide administrative support to repairs and property services teams.
• Manage customer enquiries, appointments, inboxes, work orders and correspondence.
• Maintain records, databases and reports, ensuring information is up to date.
• Support customers, colleagues and contractors with queries and service requests.

Skills

Administrative experience

Customer service

Organisational skills

Communication skills

IT skills (MS Office)

Tools

Microsoft Office

Housing/repairs systems

Job description

Repairs Administrator – Help Keep Our Property Services Running Smoothly

Are you an organised administrator with great customer service skills and a passion for helping people? As a Repairs Administrator, you'll play a vital role in supporting our Repairs Team, helping to deliver responsive repairs, disrepair services, major works and voids across Peabody's housing portfolio.

Working within our central support team, you'll provide essential administrative support to operational colleagues, contractors and customers, ensuring services are delivered efficiently and residents receive a positive experience.

What You'll Be Doing

• Provide administrative support to repairs and property services teams, helping keep services running smoothly.
• Manage customer enquiries, appointments, inboxes, work orders and correspondence.
• Maintain accurate records, databases and reports, ensuring information is up to date and accessible.
• Support customers, colleagues and contractors with queries, updates and service requests.

What You'll Bring

• Experience working in an administrative or customer service environment.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent communication skills and a customer-focused approach.
• Good IT skills, including Microsoft Office and experience working with databases or housing/repairs systems.

Why Join Us?

When you join Peabody, you're joining a team guided by our values:

Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

More information on our benefits

• Interviews will be held in person at our Pitsea office on Thursday 8th or Friday 9th October.
• This role requires strong administrative, communication and customer service skills, with the ability to work accurately in a fast-paced environment.