Repairs Administrator

Nuco Solutions Ltd; Cambridgeshire and Peterborough; On-site; GBP 31,000 - 37,000; Full time

Job summary

Nuco Solutions Ltd. is seeking a Repairs Administrator to join a busy social housing team in Barnet. The role involves processing orders, managing correspondence and providing general administrative support to ensure efficient workstreams in a Mon-Fri office-based environment.

The ideal candidate will have prior admin experience, strong organisational and communication skills, and be capable of handling queries from residents and leaseholders. Social housing exposure is desirable.

Qualifications

• Prior experience in an administrative role.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication skills.
• Confident handling telephone calls, emails and customer queries.

Responsibilities

• Carry out a range of administrative duties to support the smooth running of workstreams.
• Process and raise orders accurately and efficiently.
• Manage incoming correspondence, including emails and telephone enquiries.
• Investigate and resolve queries raised by residents and leaseholders.
• Produce reports and maintain accurate administrative records.
• Liaise with supply chain partners, contractors and internal teams.
• Monitor outstanding queries and ensure these are followed up appropriately.
• Update systems and databases with relevant information.
• Provide general administrative support to ensure workstreams operate efficiently.
• Deliver a professional and customer-focused service at all times.

Skills

Administrative experience

Organisational skills

Communication skills

Tools

Microsoft Office

Database systems

Job description

Location: Barnet, North London
Salary: 34,000 per annum
Contract: Temp to Permanent
Working Environment: Office-based Monday - Friday

We are currently recruiting for a Repairs Administrator to join a busy social housing team based in Barnet. This is an excellent opportunity for an organised and proactive administrator to support the efficient running of the business's workstreams.

The successful candidate will be responsible for processing orders, managing correspondence, investigating resident and leaseholder queries, producing reports and liaising with supply chain partners and internal departments.

Key Responsibilities

• Carry out a range of administrative duties to support the smooth running of workstreams.

• Process and raise orders accurately and efficiently.

• Manage incoming correspondence, including emails and telephone enquiries.

• Investigate and resolve queries raised by residents and leaseholders.

• Produce reports and maintain accurate administrative records.

• Liaise with supply chain partners, contractors and internal teams.

• Monitor outstanding queries and ensure these are followed up appropriately.

• Update systems and databases with relevant information.

• Provide general administrative support to ensure workstreams operate efficiently.

• Deliver a professional and customer-focused service at all times.

Requirements

• Previous experience in an administrative role.

• Strong organisational skills and attention to detail.

• Excellent written and verbal communication skills.

• Confident handling telephone calls, emails and customer queries.

• Good IT skills, including Microsoft Office and database systems.

• Ability to investigate issues, manage competing priorities and meet deadlines.

• Experience within social housing, property maintenance or repairs administration would be advantageous.