Repairs Administrator

Fortus Recruitment Group; Loughton; Sur place; GBP 25 000 - 31 000; Plein temps

Résumé du poste

Fortus Recruitment Group in Loughton is seeking a proactive Repairs Administrator to join a busy team. You will raise repair jobs, coordinate diaries, and ensure repairs are delivered efficiently while delivering excellent customer service.

Experience in repairs, social housing, or property services is desirable. Strong organisational skills and good IT, including MS Office and repairs management systems, are essential.

Qualifications

• Experience in a Repairs Administrator, Maintenance Administrator, Planner, Scheduler, or similar administration role.
• Experience within social housing, property services, or construction is desirable.
• Excellent organisational skills with the ability to manage multiple tasks.
• Strong communication and customer service skills.

Responsabilités

• Raising repair jobs and updating internal management systems.
• Allocating works to operatives and subcontractors.
• Managing operatives' diaries and scheduling appointments.
• Monitoring outstanding repairs and ensuring jobs are completed within agreed timescales.
• Liaising with residents, operatives, supervisors, and subcontractors regarding appointments and work updates.
• Handling incoming calls, emails, and general enquiries.
• Maintaining accurate records and ensuring all administration is completed to a high standard.
• Supporting the wider operations team with day-to-day administrative duties.
• Producing reports and updating spreadsheets where required.
• Delivering excellent customer service while ensuring compliance with company procedures.

Connaissances

Repairs administration

Scheduling

Customer service

IT skills

Outils

Repairs management system

Microsoft Office

Description du poste

Repairs Administrator

Location: Loughton

Salary: Up to GBP28,000

Contract: Permanent

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.

We are currently working with a well-established contractor who is looking to recruit a Repairs Administrator to join their busy team based in Loughton.

This is a fantastic opportunity for an organised and proactive administrator with experience within repairs, maintenance, social housing, or property services. You will play a key role in supporting the operational team by raising jobs, coordinating diaries, and ensuring repairs are delivered efficiently.

Key Responsibilities

• Raising repair jobs and updating internal management systems.
• Allocating works to operatives and subcontractors.
• Managing operatives' diaries and scheduling appointments.
• Monitoring outstanding repairs and ensuring jobs are completed within agreed timescales.
• Liaising with residents, operatives, supervisors, and subcontractors regarding appointments and work updates.
• Handling incoming calls, emails, and general enquiries.
• Maintaining accurate records and ensuring all administration is completed to a high standard.
• Supporting the wider operations team with day-to-day administrative duties.
• Producing reports and updating spreadsheets where required.
• Delivering excellent customer service while ensuring compliance with company procedures.

Skills & Experience

• Previous experience in a Repairs Administrator, Maintenance Administrator, Planner, Scheduler, or similar administration role.
• Experience within social housing, property services, or construction is highly desirable.
• Excellent organisational skills with the ability to manage multiple tasks.
• Strong communication and customer service skills.
• Good IT skills, including Microsoft Office and repairs management systems.
• A proactive approach with excellent attention to detail.
• Ability to work effectively in a fast-paced environment.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.