Repairs Planner

Confidential; Croydon; On-site; GBP 19,000 - 28,000; Full time

Job summary

Confidential in Croydon is seeking an experienced Repairs Planner to join a busy Property Services team. You will plan and coordinate repairs, allocating jobs efficiently and ensuring timescales are met.

This office-based, temporary-to-permanent opportunity offers immediate start and a pay rate of £17.00 per hour. You will liaise with residents, operatives and contractors and maintain accurate records to support a high-quality repairs service.

Qualifications

• Experience as Repairs Planner/Scheduler/Coordinator or similar role.
• Experience in social housing or property maintenance is desirable.
• Strong organisational and time-management skills.
• Excellent communication and customer service skills.
• Proven ability to manage a busy workload and prioritise tasks.

Responsibilities

• Plan and schedule repairs and maintenance appointments for operatives and contractors.
• Allocate jobs based on priority, location, and availability.
• Update the repairs system with accurate information and records.
• Liaise with residents to arrange and confirm appointments.
• Communicate with operatives and contractors to track progress.
• Monitor outstanding repairs and reschedule as needed to minimise missed appointments.

Skills

Organisational skills

Time management

Communication

Customer service

Attention to detail

Tools

Outlook

Excel

Repairs management system

Job description

Location: Croydon
Contract: Temporary to Permanent
Pay Rate: 17.00 per hour
Working Arrangement: Office Based
Sector: Social Housing / Property Services

About the Role

We are currently recruiting for an experienced Repairs Planner to join a busy Property Services team based in Croydon.

The successful candidate will be responsible for planning and coordinating repairs and maintenance appointments, ensuring jobs are allocated efficiently and completed within the required timescales. You will work closely with residents, operatives, contractors and internal teams to provide a smooth and efficient repairs service.

This is an office-based temporary-to-permanent opportunity, offering the chance to secure a permanent position for the right candidate.

Key Responsibilities

• Plan and schedule repairs and maintenance appointments for operatives and contractors.
• Allocate jobs based on priority, location, skill set and availability.
• Manage and update the repairs system with accurate job and appointment information.
• Liaise with residents to arrange and confirm repair appointments.
• Communicate with operatives and contractors throughout the day to ensure jobs are progressing as planned.
• Monitor outstanding and overdue repairs and take appropriate action.
• Reschedule appointments where required and minimise missed appointments.
• Ensure emergency, urgent and routine repairs are prioritised appropriately.
• Deal with queries from residents, operatives and internal departments.
• Maintain accurate records and provide updates on outstanding works.
• Support the wider repairs and property services team with general administration.
• Ensure all work is carried out in line with relevant policies, procedures and service standards.

About You

• Previous experience working as a Repairs Planner, Scheduler, Repairs Coordinator or similar role.
• Experience within social housing, housing repairs or property maintenance is highly desirable.
• Strong organisational and time-management skills.
• Excellent communication and customer service skills.
• The ability to manage a busy workload and prioritise competing demands.
• Good attention to detail and accurate data-entry skills.
• Experience using repairs management systems is desirable.
• Good knowledge of Microsoft Office, particularly Outlook and Excel.
• The ability to work effectively as part of a busy team.
• A proactive approach with the confidence to chase and resolve outstanding issues.

What's on Offer

• 17.00 per hour
• Temporary to permanent opportunity
• Office-based role in Croydon
• Opportunity to work within a busy social housing/property services environment
• Permanent position available for the right candidate
• Immediate start available, subject to checks

If you have experience within repairs planning, scheduling or social housing and are looking for a long-term opportunity in Croydon, we'd love to hear from you.