Repairs Scheduler

Sellick Partnership; South Staffordshire; On-site; GBP 37,608,000 - 47,428,000; Full time

Job summary

Sellick Partnership is recruiting a Repairs Scheduler for a Cannock location. The role supports the Senior Administrator Supervisor and focuses on damp and mould repairs, ensuring jobs are raised and closed accurately for day-to-day repairs and contractors, in line with policies and contracts.

The post is temporary with potential to become permanent, and involves coordinating with tenants, inspectors, and contractors to ensure timely, compliant resolutions in line with Awaab's Law requirements.

Qualifications

• Customer queries handling via phone, email, website or other departments.
• Experience with MRI software or similar maintenance/works order systems.
• Ability to correctly allocate trades and schedule codes.
• Strong organisational skills and attention to detail.

Responsibilities

• Respond to customer queries via telephone, email, website or other departments.
• Using MRI software systems, raise orders for planned and reactive maintenance work to the housing stock and associated buildings.
• Ensure all jobs assigned correctly to contractors or DLO as appropriate, in line with the Repairs Policy and within SLA's.
• Review any jobs from all booking pots to ensure accurate information recorded with regards to trade allocated to jobs, time allocated to job and Schedule of rate codes.

Job description

Repairs Scheduler

Location - Cannock

Hourly rate - £14.00 - £17.76 per hour (Depending on payment type)

Temporary position that could lead to a permanent position

Sellick Partnership are supporting a housing association with the recruitment of a Repairs Scheduler to support the Senior Administrator Supervisor in ensuring the team offer key support to the Compliance, Housing Management, and Operational Delivery teams.

Job Summary

To support the Senior Administrator Supervisor in ensuring the team offer key support to the Compliance, Housing Management, and Operational Delivery teams.

To ensure jobs are raised and closed accurately for the direct labour organisation (DLO) day-to-day repairs and contractors in line with policies and contracts.

To support the Compliance, Tenancy Management, and Operational Delivery teams with administrative tasks.

Main Duties and Responsibilities for the Repairs Scheduler

• Respond to Customer queries via telephone, email, website or from other departments as required.

• Using MRI software systems, raise orders for planned and reactive maintenance work to the housing stock and associated buildings.

• Ensure all jobs assigned correctly to contractors or DLO as appropriate, in line with the Repairs Policy and within SLA's.

• Review any jobs from all booking pots to ensure accurate information recorded with regards to trade allocated to jobs, time allocated to job and Schedule of rate codes

Service Specific

This role will primarily focus on coordinating and administering damp and mould repairs. While the standard administrative responsibilities apply, this position plays a critical role in supporting compliance with Awaab's Law.

The successful candidate will take ownership of scheduling and tracking damp and mould cases, working closely with tenants, inspectors, and contractors to ensure timely and effective resolution. Strong communication skills are essential, as is the ability to manage sensitive situations with professionalism and efficiency.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.