Repairs Scheduler

Sellick Partnership; South Derbyshire; On-site; GBP 19,000 - 25,000; Full time

Job summary

Sellick Partnership is seeking a Repairs Scheduler in Swadlincote to support the Senior Administrator Supervisor and assist Compliance, Housing Management and Operational Delivery teams. The role focuses on coordinating damp and mould repairs and handling related administrative tasks.

Using MRI software, you will raise orders for planned and reactive work, track progress, and ensure jobs are assigned in line with policies and SLAs, with a view to potential permanent progression from temporary

Qualifications

• Respond to Customer queries via telephone, email, website or from other departments as required.
• Using MRI software systems, raise orders for planned and reactive maintenance work to the housing stock and associated buildings.
• Ensure all jobs assigned correctly to contractors or DLO as appropriate, in line with the Repairs Policy and within SLA's.
• Review any jobs from all booking pots to ensure accurate information recorded with regards to trade allocated to jobs, time allocated to job and Schedule of rate codes.

Responsibilities

• Respond to customer queries via telephone, email, website or from other departments as required.
• Raise orders for planned and reactive maintenance work using MRI software.
• Assign jobs correctly to contractors or DLO in line with Repairs Policy and SLAs.
• Review booking pots to ensure accurate information on trades, time, and rate codes.

Skills

Communication skills

Tools

MRI software

Job description

Repairs Scheduler

Location - Swadlincote

Hourly rate - £14.00 - £17.76 per hour (Depending on payment type)

Temporary position that could lead to a permanent position

Sellick Partnership are supporting a housing association with the recruitment of a Repairs Scheduler to support the Senior Administrator Supervisor in ensuring the team offer key support to the Compliance, Housing Management, and Operational Delivery teams.

Job Summary

To support the Senior Administrator Supervisor in ensuring the team offer key support to the Compliance, Housing Management, and Operational Delivery teams.

To ensure jobs are raised and closed accurately for the direct labour organisation (DLO) day-to-day repairs and contractors in line with policies and contracts.

To support the Compliance, Tenancy Management, and Operational Delivery teams with administrative tasks.

Main Duties and Responsibilities for the Repairs Scheduler

• Respond to Customer queries via telephone, email, website or from other departments as required.
• Using MRI software systems, raise orders for planned and reactive maintenance work to the housing stock and associated buildings.
• Ensure all jobs assigned correctly to contractors or DLO as appropriate, in line with the Repairs Policy and within SLA's.
• Review any jobs from all booking pots to ensure accurate information recorded with regards to trade allocated to jobs, time allocated to job and Schedule of rate codes

Service Specific

This role will primarily focus on coordinating and administering damp and mould repairs. While the standard administrative responsibilities apply, this position plays a critical role in supporting compliance with Awaab's Law.

The successful candidate will take ownership of scheduling and tracking damp and mould cases, working closely with tenants, inspectors, and contractors to ensure timely and effective resolution. Strong communication skills are essential, as is the ability to manage sensitive situations with professionalism and efficiency.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.