Repair & Maintenance Technical Specialist

Thames Water Utilities Limited; Godalming; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading water utility company in Godalming is seeking a Repair & Maintenance Technical Specialist to provide problem-solving support for quality repairs within the water network. This full-time role involves managing and developing teams, coaching staff, and ensuring health and safety standards are met. The position offers a starting salary of £40,645, a company van, and excellent benefits such as generous holiday entitlement and performance-related pay. Join to make a significant impact on water services for millions of customers.

Benefits

26 days holiday per year

Access to discounts and cashback

Generous Pension Scheme

Enhanced Maternity Leave

Qualifications

• Experience in technical problem-solving related to water infrastructure.
• Ability to coach and develop less experienced team members.
• Knowledge of health and safety regulations.

Responsibilities

• Provide expert technical support for quality repairs on the water network.
• Manage and develop R&M teams to enhance the water infrastructure.
• Engage with customers and councils for timely work delivery.

Skills

Technical problem-solving

Coaching and mentoring

Health and safety compliance

Customer engagement

Education

Full UK driving licence

Service Avoidance L2

Asbestos and COSHH awareness

Job description

Job title Repair & Maintenance Technical Specialist Ref 42995 Division Asset Operations & Capital Delivery Location Godalming - Guildford - GU7 1UP Contract type Permanent Full/Part-time Full-time Hours 45 hours per week Salary Offering a starting salary from £40,645 per annum plus a company van & a fuel card Job grade B Closing date 29/12/2025

We are looking for a Repair and Maintenance (R&M) Technical Specialist.

As a Repair and Maintenance (R&M) Technical Specialist, your role is to provide technical, problem-solving expert support both on-site and remotely to ensure quality repairs are undertaken on the water network.

You would be managing, coaching and developing Thames Water and contractors' Repair & Maintenance (R&M) teams, to repair and enhance the water network in the most timely and cost-effective manner, with health and safety being paramount in all decisions and repairs.

You would be part of a shift pattern of 1 in 4 weekends, 1 in 4 weeks on a late shift and 1 in 8 weeks on standby for an average of 45 hours per week. You receive an extra payment for this.

What you will be doing as an Repair & Maintenance Technical Specialist

• Support the on-site delivery of repair and maintenance activities within SLA to achieve business and customer outcomes in the most timely, safe and cost-effective way.
• Oversee more complex repairs on-site, for example, deep excavations and provide on-site validation of permits to break ground.
• Your role will work with and coach repair and maintenance teams to deliver for customers in a right-first-time, effective way of working, always keeping a priority focus on health and safety.
• We will be recruiting Repair & Maintenance Technical Specialists across the Thames Valley.
• Provide technical support and expertise to help teams comply with health and safety through all aspects of the repair.
• Mentor and coach less experienced team members to develop their technical skills and ability to operate in a compliant, safe and effective manner.
• Engage with our customers and councils to get work delivered in a timely manner with minimal disruption.
• Work to reduce leakage and the number and length of service interruptions in your area and support our ability to ensure we are always ready to respond.
• Undertake competency assessments of the R&M teams to ensure H&S compliance, and quality of work and to support ongoing skills development.

Essential criteria for this role:

• Full UK driving licence.
• Service Avoidance L2.
• Asbestos and COSHH awareness.
• Desirable: Abrasive wheels, manual handling, and Confined Space awareness training.

What’s in it for you?

• Offering a starting salary from £40,645 per annum plus a company van & a fuel card.
• 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays).
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave,26 weeks full pay and 13 weeks half pay!

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.