Rental Customer Advisor

ARNOLD CLARK AUTOMOBILES LIMITED; Preston; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading vehicle rental company located in Preston is seeking an organised and enthusiastic Rental Customer Advisor. In this part-time role, you will provide excellent customer service, address complaints, and complete administrative tasks. The ideal candidate will possess strong organisational and communication skills along with a full UK driving licence. Benefits include 33 days' annual leave, flexible leave, and generous employee discounts, making this a rewarding opportunity.

Benefits

33 days' annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity and paternity leave

Qualifications

• Excellent level of customer care, both face to face and on the telephone.
• Ability to handle customer complaints and queries effectively.
• Flexibility to work shifts on a rota basis.

Responsibilities

• Deliver a consistently excellent level of customer care.
• Monitor and control expenditure.
• Run daily reports and ensure they're acted on.

Skills

Organisational skills

Communication skills

Customer service

Administrative skills

Job description

We're looking for an organised and enthusiastic Rental Customer Advisor for our Preston Car & Van Rental branch. As part of a busy Arnold Clark Car & Van Rental team, you'll work with management and other staff members to deliver the excellent service levels our customers expect from us. The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.

Day-to-day duties

• Delivering a consistently excellent level of customer care, both face to face and on the telephone
• Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
• Handling customer complaints and queries
• Monitoring and controlling expenditure
• Running daily reports and ensuring they're acted on
• Helping to promote the branch and a positive customer experience
• Occasionally covering at other branches when needed
• Strong administrative skills
• Demonstrable ability to work effectively as part of a team
• Good communication skills
• The flexibility to work shifts on a rota basis seven days per week and also cover other branches
• A full UK driving licence

Nice to have (but not essential)

• Previous experience of working in the rental industry

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Benefits

• 33 days' annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• Extensive training
• Enhanced maternity and paternity leave>
• …and much more

Hours

Part time: Friday, Saturday and Monday 8am - 5pm,

Every Arnold Clark employee is entitled to a wide range of benefits, including: Discount on new and used vehicles Contributory pension scheme