Renewals & Upsell Account Manager

Palo Alto Networks, Inc.; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Palo Alto Networks is seeking a Renewals Account Manager in London to secure contract renewals and expand software and hardware deployments with existing customers. This inside role centers on retention and partnering with the channel to ensure a positive deployment experience.

You will renew across portfolios, collaborate with Core and Specialist Sales, generate quotes, and provide forecasts in Salesforce and Clari. Strong communication and a proactive, results-driven mindset are essential.

Qualifications

• Experience in managing customer renewal install base for assigned Enterprise and Commercial accounts.
• Experience working with Channel Partners
• Track record of achieving sales goals and objectives
• Experience using Salesforce.com and clari for forecasting and CPQ for quoting
• Enthusiastic, driven and confident - ability to clearly and persuasively articulate the company’s mission, product and business opportunity
• Ability to learn new technologies quickly, adapt to changing needs and possess strong analytical skills
• Ability to quickly build productive relationships in a fast-paced, performance-driven environment
• Strong time management and interpersonal skills
• English language proficiency, other European languages desired

Responsibilities

• Renew contracts across all our portfolios
• Work in tandem with the Core and Specialist Sales Teams to understand the customer environment and identify the customer need
• Excellent ability to communicate with an array of internal teams
• Manage all maintenance and subscription renewals in your territory
• Quote generation, including the creation of coterminous quotes
• Upsell to multiyear renewals by positioning value to the customer; diligently follow up with Regional Sales Managers, Inside Sales, channel partners and end-users to bring in renewals before the expiration
• Submit accurate and timely forecast through Salesforce.com and clari
• Work within existing renewals database and collaborate with Sales Operations and IT to drive process and systems improvements and best practices

Skills

Renewals management

Channel partners

Forecasting & CPQ

Sales achievement

Communication skills

Analytical skills

Relationship building

Time management

English proficiency

Tools

Salesforce.com

clari

CPQ

Job description

Palo Alto Networks is seeking a Renewals Account Manager in London to secure contract renewals and expand software and hardware deployments with existing customers. This inside role centers on retention and partnering with the channel to ensure a positive deployment experience.

You will renew across portfolios, collaborate with Core and Specialist Sales, generate quotes, and provide forecasts in Salesforce and Clari. Strong communication and a proactive, results-driven mindset are essential.