SaaS Renewals & Growth Manager

Oktopost; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Private healthcare

Company socials

Wellness programmes

Flexible vacation days

Quarterly recharge days

Expense account £75/month

Learning & development

Hybrid work in London

Job summary

Oktopost in London is seeking a Renewals Account Manager to own post-sale relationships and drive long-term retention across a portfolio of customers. You will negotiate renewals, ensure customer value, and partner with Sales and Solutions teams to maximize product adoption.

Ideal candidates have 2–4 years in account management or customer success in SaaS, excellent communication, and strong organization. Knowledge of Salesforce and digital marketing is a plus in a fast-paced hybrid environment.

Qualifications

• 2–4 years of account management, customer success or related role.
• SaaS experience is beneficial.
• Exceptional presentation, verbal and written communication skills.
• Strong organizational skills and ability to thrive under pressure.

Responsibilities

• Post-sale success by facilitating routine customer meetings and supporting the partnership.
• Cultivate long-term relationships to enhance retention and loyalty.
• Lead renewal processes for a diverse portfolio of customers.
• Collaborate with Solutions Managers to address client requests and maximize value.
• Identify upsell/cross-sell opportunities based on client needs.

Skills

Account Management

Customer Success

SaaS experience

Communication skills

Salesforce

Tools

Salesforce

Job description

Oktopost in London is seeking a Renewals Account Manager to own post-sale relationships and drive long-term retention across a portfolio of customers. You will negotiate renewals, ensure customer value, and partner with Sales and Solutions teams to maximize product adoption.

Ideal candidates have 2–4 years in account management or customer success in SaaS, excellent communication, and strong organization. Knowledge of Salesforce and digital marketing is a plus in a fast-paced hybrid environment.