Renewals Team Lead: Retention, Strategy & Growth

Integral; Birmingham; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday + bank holidays

Pension scheme

Life Assurance

Health care

Job summary

Hall & Kay in the United Kingdom seeks a Renewals Team Manager to oversee the renewals process, protect key client relationships and maximise retention. You will lead a team, coordinate with sales and the commercial function to ensure timely renewals and compliant documentation.

Role requires proven experience in renewals, contract management, and strong negotiation and analytics capabilities to monitor retention metrics and drive revenue growth.

Qualifications

• Experience leading a team and driving performance improvements.
• Background in contract management or client services, preferably renewals.
• Proven ability to negotiate terms and communicate persuasively.
• Excellent organisational skills with multi-priority focus.
• Proficient in CRM systems and contract management tools.

Responsibilities

• Supervise and develop a team of Renewals Co-ordinator to handle renewal cycles and sales administration.
• Monitor contract expiration dates and create renewal timelines for each client account.
• Prepare renewal proposals, negotiate terms and pricing, ensure documentation is compliant.
• Maintain records of all contract modifications and renewal agreements.
• Build and maintain positive relationships with existing clients.
• Serve as primary contact during renewal, conduct regular check-ins, address concerns.
• Analyze contract performance metrics and assess risk factors for non-renewals.
• Generate reports on renewal pipeline status and forecast revenue from renewals.
• Collaborate with sales to transition new contracts into renewal cycles and ensure client satisfaction.

Skills

People management

Contract management

Renewals/retention

Negotiation

CRM systems

Data analysis

Account management

Tools

CRM software

Contract management software

Job description

Hall & Kay in the United Kingdom seeks a Renewals Team Manager to oversee the renewals process, protect key client relationships and maximise retention. You will lead a team, coordinate with sales and the commercial function to ensure timely renewals and compliant documentation.

Role requires proven experience in renewals, contract management, and strong negotiation and analytics capabilities to monitor retention metrics and drive revenue growth.