Renewals Team Leader: Strategic Contract Retention & Growth

Hall&Kay Fire Engineering; Birmingham; In loco; GBP 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days holiday and bank holidays + 5‑

Contributory pension scheme

Life Assurance

Health care scheme

Descrizione del lavoro

Hall & Kay Fire Engineering in Birmingham is seeking an experienced Renewals Team Manager to lead a team of Renewals Coordinators, ensuring renewal cycles run smoothly and client relationships are maintained to maximise retention and revenue. You will drive renewal strategies, negotiate terms, and collaborate with sales and account management.

The role requires strong leadership, negotiation skills, and a proven track record in renewals or retention, with proficiency in CRM and contract

Competenze

• Experience in supervisory/management position driving performance improvements.
• Experience in a contract management, account management, or client services role.
• Experience in renewals or a retention role.
• Proven negotiation and persuasive communication ability.
• Excellent organisational skills with ability to manage multiple priorities and deadlines.
• Proficiency in CRM systems and contract management software.
• Analytical capability to interpret contract data and metrics.
• Exceptional interpersonal skills and customer service focus.

Mansioni

• Supervise and develop a team of Renewals Co-ordinators to handle renewal cycles, remedial quotations and sales administration.
• Monitor contract expiration dates and create renewal timelines for each client account.
• Prepare renewal proposals, negotiate terms and pricing, and ensure documentation is accurate and compliant.
• Maintain comprehensive records of all contract modifications and renewal agreements.
• Build and maintain positive relationships with existing clients.
• Serve as the primary point of contact during renewal, conduct regular check-ins and address concerns impacting renewal decisions.
• Understand client business needs and how services align with objectives.
• Analyse contract performance metrics and assess renewal risk factors.
• Generate reports on renewal pipeline status and forecast revenue from renewals.
• Collaborate with sales and account management to transition contracts into renewal cycles and ensure satisfaction throughout the lifecycle.
• Develop strategies to improve renewal rates and identify upsell opportunities.

Conoscenze

Leadership

Negotiation

Analytical thinking

Customer service

Time management

Strumenti

CRM systems

Contract management software

Descrizione del lavoro

Hall & Kay Fire Engineering in Birmingham is seeking an experienced Renewals Team Manager to lead a team of Renewals Coordinators, ensuring renewal cycles run smoothly and client relationships are maintained to maximise retention and revenue. You will drive renewal strategies, negotiate terms, and collaborate with sales and account management.

The role requires strong leadership, negotiation skills, and a proven track record in renewals or retention, with proficiency in CRM and contract