Renewals Team Lead: Drive Client Retention & Growth

Hall&Kay Fire Engineering; Woodgate; In loco; GBP 50.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

25 days holiday plus bank holidays and

Contributory company pension scheme

Life Assurance

Health care scheme

36.5 hours per week

Descrizione del lavoro

Hall & Kay Fire Engineering is seeking a Renewals Manager to lead the Renewals Team, ensuring timely renewal processes, maintaining client relationships, and maximising retention rates. The role combines people management, account management, negotiation, and strategic planning to secure ongoing business.

Responsibilities include supervising the renewals team, tracking expirations, negotiating terms, and generating renewal insights.

Competenze

• Experience in a supervisory/management position driving performance improvements and developing talent.
• Proven experience in contract management, account management, or client services within the sprinkler engineering/construction/FM sectors (essential).
• Experience in renewals or a retention role (essential).
• Proven negotiation and persuasive communication ability (essential).
• Excellent organisational skills and ability to manage multiple priorities and deadlines (essential).
• Proficiency in CRM systems and contract management software (essential).
• Analytical capability to interpret contract data and metrics (essential).
• Exceptional interpersonal skills and customer service focus (essential).

Mansioni

• Supervise and develop a Renewals Co-ordinator team and handle renewal cycles and sales administration.
• Monitor contract expiration dates and create renewal timelines for each client account.
• Prepare renewal proposals, negotiate terms and pricing, ensuring documentation is accurate and compliant.
• Maintain comprehensive records of all contract modifications and renewal agreements.
• Build and maintain positive relationships with existing clients and act as the primary renewal contact.
• Conduct regular check-ins to assess satisfaction and address renewal-impact concerns.
• Understand client business needs and how services align with their objectives.
• Analyse contract performance metrics and assess renewal risk factors.
• Generate reports on renewal pipeline status and forecast revenue from renewals.
• Collaborate with sales to transition contracts into renewals and with the commercial team on terms and compliance.
• Develop strategies to improve renewal rates and identify upsell/cross-sell opportunities.

Conoscenze

Team leadership

Contract management

Renewals/retention

Negotiation

CRM systems

Data analysis

Stakeholder management

Relationship building

Strumenti

CRM systems

Contract management software

Descrizione del lavoro

Hall & Kay Fire Engineering is seeking a Renewals Manager to lead the Renewals Team, ensuring timely renewal processes, maintaining client relationships, and maximising retention rates. The role combines people management, account management, negotiation, and strategic planning to secure ongoing business.

Responsibilities include supervising the renewals team, tracking expirations, negotiating terms, and generating renewal insights.