Renewal Specialist - Customer Care (Hybrid)

2136GB00 Howden UK Brokers Limited; Cheltenham; Hybrid; GBP 21,000 - 32,000; Full time

Job summary

Howden UK Brokers Limited is seeking a Customer Renewal Advisor to join our Commercial & Schemes Landlords team. You will handle customer enquiries by phone and email, process policy administration, and deliver excellent service in a fast-paced environment during training before transitioning to a hybrid schedule.

Candidates should have at least 12 months of customer service and administration experience, be confident speaking with customers, and able to manage a high volume of calls while

Qualifications

• Minimum 12 months' customer service experience.
• Previous administration experience is required.
• Comfortable working in a telephone-based environment.

Responsibilities

• Handle customer enquiries by phone and email in a professional manner
• Manage a high volume of incoming calls and provide excellent customer service
• Process policy documentation and customer requests accurately
• Update and maintain customer records and systems
• Process payments in line with company procedures
• Prioritise workloads to meet service standards and deadlines
• Escalate complex queries when required
• Participate in team meetings and training sessions

Skills

Customer service

Phone-based

Attention to detail

Data entry

Education

GCSEs including Maths and English

Tools

CRM systems

MS Office

Job description

Howden UK Brokers Limited is seeking a Customer Renewal Advisor to join our Commercial & Schemes Landlords team. You will handle customer enquiries by phone and email, process policy administration, and deliver excellent service in a fast-paced environment during training before transitioning to a hybrid schedule.

Candidates should have at least 12 months of customer service and administration experience, be confident speaking with customers, and able to manage a high volume of calls while