Hybrid Customer Renewals Specialist

Hastings Direct; England; Hybrid; GBP 25,150 - 27,500; Full time

Benefits offered by this job

Up to 5% annual discretionary bonus

Hybrid working

On-site Costa coffee

25 days holiday plus bank holidays

Pension match up to 10%

Life insurance

Discounts with retailers

Tech scheme and cycle-to-work

Refer a friend scheme

Job summary

A technology-focused services provider in the UK is looking for a Customer Renewals Representative to join their team. The role involves assisting customers with their policy renewals and requires confidence in communication and active listening skills. You will deliver exceptional service while utilizing in-house systems. The position offers a starting salary of £25,150, hybrid working options, and various benefits including bonuses and training opportunities.

Qualifications

• Ability to actively listen and fact-find changes to policy details.
• Experience delivering quality customer outcomes.
• Self-motivated with a focus on personal development.

Responsibilities

• Support customers with their policy renewals.
• Provide accurate information about policies and services.
• Navigate in-house systems while taking inbound calls.

Skills

Resilience

Persuasiveness

Customer centricity

Problem-solving

Communication skills

Tools

In-house software systems

Job description

A technology-focused services provider in the UK is looking for a Customer Renewals Representative to join their team. The role involves assisting customers with their policy renewals and requires confidence in communication and active listening skills. You will deliver exceptional service while utilizing in-house systems. The position offers a starting salary of £25,150, hybrid working options, and various benefits including bonuses and training opportunities.