Remote Insurance Renewals & Retention Specialist

Hireful Ltd; United Kingdom; Remote; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension

Healthcare cash plan

24 days annual leave plus birthday off

Job summary

Hireful Ltd is recruiting an Insurance Renewals Advisor to handle inbound calls, support online sales, and maximise renewals while delivering outstanding customer service. The role is fully remote, requiring strong call centre experience and a customer-first approach.

Key requirements include adherence to FCA standards and the ability to work a 37.5-hour week with a rotating Saturday shift. Salary is £25,700 with a comprehensive benefits package and generous annual leave.

Qualifications

• Previous call centre experience is essential.
• Experience in sales, customer retention, insurance renewals or a target-driven customer service environment is highly desirable.

Responsibilities

• Handle inbound calls and support online sales.
• Retain customers considering cancellation and identify opportunities to maximise renewals.
• Deliver outstanding customer service while ensuring FCA regulatory and compliance standards are met.

Skills

Call centre experience

Sales experience

Customer retention

Insurance renewals

Job description

Hireful Ltd is recruiting an Insurance Renewals Advisor to handle inbound calls, support online sales, and maximise renewals while delivering outstanding customer service. The role is fully remote, requiring strong call centre experience and a customer-first approach.

Key requirements include adherence to FCA standards and the ability to work a 37.5-hour week with a rotating Saturday shift. Salary is £25,700 with a comprehensive benefits package and generous annual leave.