Remote Travel Support Specialist - Client Care & Bookings

Kopp Travels; Nottingham; Remote; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Flexible scheduling

Travel perks and discounts

Supportive team environment

Ongoing training and guidance

Job summary

A travel agency is seeking a reliable Travel Customer Support Specialist to assist clients throughout their travel journey. This role allows for remote work and offers flexible scheduling. The ideal candidate should possess strong communication skills and a passion for travel. Responsibilities include responding to inquiries, assisting with bookings, and ensuring client satisfaction. The agency provides growth opportunities and travel perks, making this a great position for someone enthusiastic about customer service and travel.

Qualifications

• Previous customer service experience preferred.
• Passion for travel and helping clients.
• Ability to learn booking platforms and systems.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings and changes.
• Provide accurate information about destinations and agency policies.
• Follow up with clients for trip satisfaction.
• Handle client questions with empathy and professionalism.

Skills

Excellent written and verbal communication skills

Customer service experience

Organizational skills

Dependability and attention to detail

Comfortable using technology

Job description

A travel agency is seeking a reliable Travel Customer Support Specialist to assist clients throughout their travel journey. This role allows for remote work and offers flexible scheduling. The ideal candidate should possess strong communication skills and a passion for travel. Responsibilities include responding to inquiries, assisting with bookings, and ensuring client satisfaction. The agency provides growth opportunities and travel perks, making this a great position for someone enthusiastic about customer service and travel.