Remote Travel Support Specialist

Sawmilldcllc; Nottingham; Remote; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling options

Comprehensive training and ongoing. s

Growth opportunities within a travel-

Access to travel-related perks and

Supportive and collaborative remote sl

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. This fully remote role places you as the primary point of contact before, during, and after trips, ensuring a smooth and positive experience through clear communication and proactive assistance.

The ideal candidate possesses strong customer service skills, is highly organized, detail-oriented, and comfortable learning new booking systems and digital tools in a fast-paced remote

Qualifications

• Excellent written and verbal communication.
• Experience in customer service (travel, hospitality, or support roles preferred).
• Highly organized with strong attention to detail.
• Comfortable working independently in a fully remote role.
• Able to quickly learn new systems, booking platforms, and digital tools.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication skills

Customer service experience

Organization & detail-orientation

Remote work independence

Learn new systems/tools

Travel passion

Tools

Booking platforms

Digital tools

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. This fully remote role places you as the primary point of contact before, during, and after trips, ensuring a smooth and positive experience through clear communication and proactive assistance.

The ideal candidate possesses strong customer service skills, is highly organized, detail-oriented, and comfortable learning new booking systems and digital tools in a fast-paced remote