Remote Travel Support Specialist

Sawmilldcllc; City of Edinburgh; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Travel-related perks and industry discounts

Flexible scheduling options

Comprehensive training and ongoing support

Growth opportunities

Job summary

Sawmilldcllc is hiring a Remote Client Support Representative to assist clients throughout their travel journeys. This fully remote position allows you to serve as a key point of contact for travelers, ensuring a smooth experience before, during, and after their trips.

The ideal candidate will possess strong communication skills, customer service experience, and a passion for travel. The role offers flexible scheduling, comprehensive training, and access to travel-related perks and discounts.

Qualifications

• Strong customer service skills, preferably in travel, hospitality, or support roles.
• Ability to efficiently resolve issues while maintaining client satisfaction.
• Comfortable using email, phone, and messaging to support clients.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely manner.
• Assist with itinerary changes, cancellations, and updates.
• Provide clear information on destinations and travel requirements.
• Monitor upcoming trips and communicate proactively with clients.

Skills

Strong written and verbal communication skills

Customer service experience

Highly organized and detail-oriented

Ability to work independently

Quick learner of new systems

Passion for travel

Job description

Sawmilldcllc is hiring a Remote Client Support Representative to assist clients throughout their travel journeys. This fully remote position allows you to serve as a key point of contact for travelers, ensuring a smooth experience before, during, and after their trips.

The ideal candidate will possess strong communication skills, customer service experience, and a passion for travel. The role offers flexible scheduling, comprehensive training, and access to travel-related perks and discounts.