Remote Client Travel Support Specialist - Flexible

Sawmilldcllc; West of England; Remote; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Training & support

Growth opportunities

Travel perks

Remote team culture

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. In this fully remote role, you will be the primary contact before, during, and after trips to ensure a smooth and positive experience.

The ideal candidate has strong communication skills, customer service experience, and comfort working independently in a remote environment. You will handle inquiries via email, phone, and messaging platforms, learning new systems as needed.

Qualifications

• Excellent written and verbal communication abilities.
• Experience in travel, hospitality, or support roles is preferred.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote environment.
• Able to quickly learn new systems, booking platforms, and digital tools.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication skills

Customer service experience

Organization

Independent work

Tech aptitude

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. In this fully remote role, you will be the primary contact before, during, and after trips to ensure a smooth and positive experience.

The ideal candidate has strong communication skills, customer service experience, and comfort working independently in a remote environment. You will handle inquiries via email, phone, and messaging platforms, learning new systems as needed.