Remote Travel Support Specialist

Sawmilldcllc; Liverpool; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible scheduling options

Comprehensive training

Growth opportunities

Access to travel-related perks

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist clients throughout their travel journey. In this fully remote role, you will be a key contact for travelers, providing support before, during, and after trips to ensure a positive experience.

The ideal candidate will have strong customer service skills and will be highly organized and detail-oriented. This position offers flexible scheduling, comprehensive training, and access to travel-related perks, all within a collaborative remote team environment.

Qualifications

• Experience in customer support roles, preferably in travel or hospitality.
• Ability to assist with itinerary changes and cancellations.
• Proficient in responding to inquiries professionally and promptly.

Responsibilities

• Support clients remotely via email, phone, and messaging.
• Respond to travel-related inquiries in a timely manner.
• Assist with special requests and updates to itineraries.
• Monitor upcoming trips and communicate proactively with clients.
• Resolve issues while maintaining customer satisfaction.

Skills

Strong written and verbal communication skills

Customer service experience

Highly organized

Dependable

Detail-oriented

Comfortable working independently

Ability to learn new systems quickly

Passionate about travel

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist clients throughout their travel journey. In this fully remote role, you will be a key contact for travelers, providing support before, during, and after trips to ensure a positive experience.

The ideal candidate will have strong customer service skills and will be highly organized and detail-oriented. This position offers flexible scheduling, comprehensive training, and access to travel-related perks, all within a collaborative remote team environment.