Remote Travel Specialist

Hjbtravels; Remote; GBP 60,000 - 80,000; Full time

Job summary

A travel agency is seeking a Remote Travel Specialist to guide clients through their travel journeys, ensuring a seamless experience from planning to return. Responsibilities include responding to inquiries, assisting with bookings, and providing travel information. Ideal candidates will have strong communication skills, a customer service background, and a passion for travel. This position offers remote flexibility and exclusive travel perks, allowing for a work-life balance that suits your lifestyle.

Benefits

Exclusive travel perks

Industry-only discounts

Ongoing training and support

Qualifications

• Strong communication skills, both written and verbal.
• Experience in customer service, preferably in travel or hospitality.
• Ability to learn and adapt to new booking systems quickly.

Responsibilities

• Respond to client inquiries in a timely manner.
• Assist clients with booking modifications and special requests.
• Provide accurate travel information and documentation.

Skills

Excellent communication skills

Customer service background

Attention to detail

Proactive mindset

Tech-savviness

Job description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At HJB Travels Agency USA, based in Massachusetts, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.