Remote Travel Specialist

Hjbtravels; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel agency is seeking a Remote Travel Specialist to guide clients through their travel experiences, ensuring a seamless process from planning to returning home. Responsibilities include responding to inquiries, assisting with bookings, and providing essential travel information. Ideal candidates will have strong communication skills and a background in customer service. This is a remote position offering flexible hours and the chance to be part of a passionate team dedicated to creating memorable travel experiences.

Benefits

Exclusive travel perks

Industry-only discounts

Ongoing training and support

Qualifications

• Excellent written and verbal communication skills.
• Experience in customer service, especially in travel or hospitality.
• Strong organizational habits and attention to detail.

Responsibilities

• Respond to client inquiries through various channels.
• Support clients with booking modifications and cancellations.
• Provide accurate information on travel documentation and processes.
• Follow up with clients to confirm travel plans.
• Address client concerns with empathy.
• Work remotely with flexible hours.

Skills

Excellent communication skills

Background in customer service

High attention to detail

Tech-savvy

Enthusiasm for travel

Job description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At HJB Travels Agency USA, based in Massachusetts, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.