Remote Travel Services Specialist

Getaway Travel Agency; Remote; GBP 30,000 - 40,000; Full time

Job summary

A travel services provider is looking for a Remote Travel Specialist to assist clients throughout their travel journey. This role involves supporting clients with booking modifications, answering inquiries, and ensuring a stress-free experience. Ideal candidates will have strong communication skills and a background in customer service within the travel or hospitality sector. Enjoy benefits including remote flexibility and exclusive travel perks while helping others create memorable experiences.

Benefits

Remote flexibility

Exclusive travel perks

Professional growth opportunities

Community engagement in travel

Qualifications

• Strong written and verbal communication skills for interacting with clients.
• Prior experience in customer service, preferably in the travel industry.
• Detail-oriented with the ability to manage multiple tasks effectively.
• Comfortable with technology and learning new tools quickly.
• Passionate about travel and creating unique experiences for clients.

Responsibilities

• Assist clients with bookings and modifications, ensuring timely responses.
• Provide accurate information about destinations and travel documents.
• Follow up with clients post-trip for feedback and confirmation.
• Handle client concerns efficiently to ensure satisfaction.

Skills

Excellent communication skills

Customer service background

Attention to detail

Organizational skills

Tech-savvy

Enthusiasm for travel

Job description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Getaway Travel Agency USA, based in sunny Arizona, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
  
• Exclusive travel perks and access to industry-only discounts.
  
• Professional growth – ongoing training and support from a dedicated team.
  
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
  
• Tech-savvy and able to learn new systems and booking tools quickly.
  
• A genuine enthusiasm for travel and helping others create memorable experiences.