Remote Travel Planner & Concierge

Hjbtravels; Glasgow; Remote; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Remote flexibility

Exclusive travel perks

Ongoing training and support

Community-focused culture

Job summary

A leading travel agency is looking for a Remote Travel Specialist to provide exceptional client service and support throughout their travel journey. In this role, you will assist clients with travel arrangements, manage inquiries, and resolve challenges with professionalism. Ideal candidates have excellent communication skills and a background in customer service, preferably within the travel sector. This position offers remote flexibility and exclusive industry perks, emphasizing professional growth and a supportive team environment.

Qualifications

• Background in customer service, ideally in travel, tourism, or hospitality.
• Strong organizational habits and a proactive mindset.
• Genuine enthusiasm for travel and creating memorable experiences.

Responsibilities

• Respond to client inquiries across various channels in a timely manner.
• Support clients with booking modifications and cancellations.
• Provide accurate information regarding travel documentation and processes.
• Follow up with clients to confirm travel plans and gather feedback.
• Address concerns with empathy and efficiency.

Skills

Excellent communication skills

Customer service background

Attention to detail

Tech-savvy

Proactive mindset

Job description

A leading travel agency is looking for a Remote Travel Specialist to provide exceptional client service and support throughout their travel journey. In this role, you will assist clients with travel arrangements, manage inquiries, and resolve challenges with professionalism. Ideal candidates have excellent communication skills and a background in customer service, preferably within the travel sector. This position offers remote flexibility and exclusive industry perks, emphasizing professional growth and a supportive team environment.