Remote Travel Concierge & Support Specialist

Sawmilldcllc; Newcastle upon Tyne; Remote; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Remote work

Training provided

Travel industry discounts

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to assist travelers before, during, and after their trips. This 100% work-from-home role focuses on delivering stress-free support and expert travel guidance across inquiries, bookings, and changes.

You will communicate clearly by email, phone, and messages, resolve issues promptly, and collaborate with a remote team to ensure exceptional customer experiences across destinations and travel requirements.

Qualifications

• Proven experience in customer service, travel, hospitality, or call center roles.
• Ability to work independently and stay organized in a remote setting.
• Excellent written and verbal communication skills.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Answer travel-related inquiries in a clear, professional, and friendly manner
• Support itinerary updates, cancellations, changes, and special requests
• Provide guidance on destinations, travel requirements, and agency procedures
• Monitor upcoming trips and proactively communicate with clients when needed
• Resolve issues efficiently while maintaining a positive customer experience

Skills

Communication skills

Customer service experience

Highly organized

Remote work

Quick learner

Travel enthusiasm

Job description

Sawmilldcllc is seeking a Remote Travel Customer Representative to assist travelers before, during, and after their trips. This 100% work-from-home role focuses on delivering stress-free support and expert travel guidance across inquiries, bookings, and changes.

You will communicate clearly by email, phone, and messages, resolve issues promptly, and collaborate with a remote team to ensure exceptional customer experiences across destinations and travel requirements.