Remote Travel Support Specialist — Concierge & Growth

Sawmilldcllc; Liverpool; Remote; GBP 18,000 - 28,000; Full time

Benefits offered by this job

Remote work

Training provided

Growth opportunities

Travel perks

Team support

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role offers full training and ongoing support in a travel-focused environment.

The position emphasizes helping others travel with confidence, staying organized, and delivering a smooth customer experience across email, phone, and messaging channels.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience (travel, hospitality, call center, or support roles preferred).
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a remote environment.
• Able to learn new systems, tools, and processes quickly.
• Passionate about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Answer travel-related inquiries in a clear, professional, and friendly manner
• Support itinerary updates, cancellations, changes, and special requests
• Provide guidance on destinations, travel requirements, and agency procedures
• Monitor upcoming trips and proactively communicate with clients when needed
• Resolve issues efficiently while maintaining a positive customer experience

Skills

Written communication

Verbal communication

Customer service

Organization

Attention to detail

Remote work

Learning systems

Travel enthusiasm

Job description

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role offers full training and ongoing support in a travel-focused environment.

The position emphasizes helping others travel with confidence, staying organized, and delivering a smooth customer experience across email, phone, and messaging channels.