Remote Travel Support Specialist

Sawmilldcllc; Birmingham; Remote; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Home-based work

Training provided

Travel-related discounts

Growth opportunities

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role focuses on delivering stress-free service and clear guidance.

You will handle inquiries via email, phone, and chat, assist with itinerary updates and changes, and provide destination insights while maintaining a friendly, professional tone. Join a collaborative remote team with training, growth opportunities, and industry discounts in a

Qualifications

• Excellent written and verbal communication required.
• Experience in travel, hospitality, call center, or support roles preferred.
• Organized, dependable, detail-oriented.
• Comfortable working remotely and independently.
• Able to learn new systems and tools quickly.
• Passionate about travel and helping others travel confidently.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Answer travel-related inquiries in a clear, professional, and friendly manner
• Support itinerary updates, cancellations, changes, and special requests
• Provide guidance on destinations, travel requirements, and agency procedures
• Monitor upcoming trips and proactively communicate with clients when needed
• Resolve issues efficiently while maintaining a positive customer experience

Skills

Communication skills

Customer service

Organization

Independent remote work

System learning

Travel passion

Job description

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role focuses on delivering stress-free service and clear guidance.

You will handle inquiries via email, phone, and chat, assist with itinerary updates and changes, and provide destination insights while maintaining a friendly, professional tone. Join a collaborative remote team with training, growth opportunities, and industry discounts in a