Remote Travel Support Specialist

Sawmilldcllc; Southampton; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Remote work

Training & support

Career growth

Travel perks

Team environment

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role involves assisting clients with travel-related questions, providing trip support, and ensuring a smooth experience from start to finish.

You will be highly organized, enjoy helping people, and thrive in a remote setting within the travel industry. The position offers full training, ongoing support, growth opportunities, and access to

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, call center, or support roles.
• Highly organized, dependable and detail-oriented; able to work remotely.
• Able to learn new systems, tools, and processes quickly.
• Passionate about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a clear, professional, and friendly manner.
• Support itinerary updates, cancellations, changes, and special requests.
• Provide guidance on destinations, travel requirements, and agency procedures.
• Monitor upcoming trips and proactively communicate with clients when needed.
• Resolve issues efficiently while maintaining a positive customer experience.

Skills

Communication skills

Customer service

Organized

Remote independence

System learning

Travel passion

Job description

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role involves assisting clients with travel-related questions, providing trip support, and ensuring a smooth experience from start to finish.

You will be highly organized, enjoy helping people, and thrive in a remote setting within the travel industry. The position offers full training, ongoing support, growth opportunities, and access to