Remote Travel Support & Concierge

Kopp Travels; Nottingham; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Travel perks

Industry discounts

Ongoing training

Flexible scheduling

Job summary

Kopp Travels USA is seeking a Travel Customer Representative to support clients from booking to return home. You will handle inquiries, updates, and issues, ensuring a high level of service. The role emphasizes empathy, accuracy, and proactive communication across booking platforms.

The ideal candidate is organized, tech-savvy, and passionate about travel, with strong communication skills. This 100% remote position offers flexible scheduling and growth opportunities within the agency.

Qualifications

• Proven ability to respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Experience assisting with bookings, changes, cancellations, and special requests.
• Strong knowledge of destinations, documents, and agency policies.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations and policies.
• Follow up to confirm trip details and satisfaction.
• Handle concerns with empathy and problem-solving.

Skills

Excellent communication

Customer service experience

Organized

Tech-savvy

Travel passion

Job description

Kopp Travels USA is seeking a Travel Customer Representative to support clients from booking to return home. You will handle inquiries, updates, and issues, ensuring a high level of service. The role emphasizes empathy, accuracy, and proactive communication across booking platforms.

The ideal candidate is organized, tech-savvy, and passionate about travel, with strong communication skills. This 100% remote position offers flexible scheduling and growth opportunities within the agency.