Remote Travel Concierge — Customer Service & Growth

Manatal; Manchester; Remote; GBP 26,000 - 39,000; Full time

Benefits offered by this job

Remote work

Professional growth

Travel perks

Job summary

Prestige Travel Agency by Mich seeks a Travel Customer Service Representative to assist clients throughout their travel journey. This remote, client-facing role focuses on bookings, inquiries, and post-trip follow-up to ensure a seamless experience.

You will support luxury and leisure travel, manage changes, and provide destination information while upholding high service standards in a 100% remote environment.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

communication

customer service

organization

tech literacy

multitasking

travel enthusiasm

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich seeks a Travel Customer Service Representative to assist clients throughout their travel journey. This remote, client-facing role focuses on bookings, inquiries, and post-trip follow-up to ensure a seamless experience.

You will support luxury and leisure travel, manage changes, and provide destination information while upholding high service standards in a 100% remote environment.