Remote Travel Concierge & Customer Experience Pro

Rudybtravel

Southend-on-Sea

Remote

GBP 25,000 - 38,000

Full time

14 days+

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Benefits offered by this job

100% remote work environment

Travel perks and discounts

Ongoing training and development

Job summary

Rudyb Travel is hiring a Travel Customer Service Representative (Remote) to support clients through every stage of their journey, from initial booking to post-trip follow-up. The role emphasizes detail orientation, exceptional service, and a passion for travel.

You will handle inquiries, assist with changes and cancellations, and provide destination information while maintaining accurate records in booking systems. Join a collaborative team and enjoy travel perks and ongoing development.

Qualifications

Excellent verbal and written communication skills.
Customer service experience in travel, hospitality, or related fields.
Strong organizational skills and attention to detail.
Comfortable using technology and learning new booking platforms.
Reliable, proactive and able to manage multiple requests efficiently.
Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

Respond to client inquiries via phone, email, and messaging platforms.
Assist with luxury and leisure travel bookings including changes and cancellations.
Provide accurate information on destinations, requirements, and policies.
Coordinate booking details and confirm itineraries for accuracy.
Proactively follow up with clients before and after travel for a positive experience.
Address client concerns with empathy and solution-oriented thinking.
Maintain documentation and update booking systems as required.