Remote Travel Concierge & Customer Care Pro

Rudybtravel; Dudley; Teletrabalho; GBP 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

100% remote

Travel perks

Professional growth

Ongoing training

Resumo da oferta

Rudyb Travel in the United Kingdom is seeking a Remote Travel Customer Service Representative to support clients throughout their travel journey, from booking to post-trip follow-up, ensuring a seamless, personalized, high-quality experience.

You will handle inquiries via phone, email, and chat, assist with luxury and leisure bookings, provide destination information, and coordinate itineraries while maintaining accurate records.

Qualificações

• Excellent verbal and written communication required.
• Customer service experience in travel, hospitality, or related fields.
• Strong organizational skills and detail orientation.

Responsabilidades

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.

Conhecimentos

Verbal communication

Written communication

Customer service

Organizational skills

Tech savvy

Descrição da oferta de emprego

Rudyb Travel in the United Kingdom is seeking a Remote Travel Customer Service Representative to support clients throughout their travel journey, from booking to post-trip follow-up, ensuring a seamless, personalized, high-quality experience.

You will handle inquiries via phone, email, and chat, assist with luxury and leisure bookings, provide destination information, and coordinate itineraries while maintaining accurate records.