Remote Travel Concierge & Support Specialist

Getaway Travel Agency; Nottingham; Remote; GBP 27,000 - 44,000; Full time

Benefits offered by this job

Remote flexibility

Exclusive travel perks

Professional growth

Be part of a passionate community

Job summary

Getaway Travel Agency USA in Arizona seeks a Remote Travel Support Representative to guide clients from trip planning to safe return home, ensuring a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving challenges with professionalism.

Based remotely, you’ll enjoy exclusive travel perks, industry discounts, ongoing training, and a collaborative team environment as you respond to inquiries via email, phone, and messaging,

Qualifications

• Excellent written and verbal communication skills.
• Background in customer service, ideally in travel, tourism, or hospitality.
• High attention to detail and strong organizational habits.
• Tech-savvy and able to learn new booking systems quickly.
• Genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely, professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm plans and gather post-trip feedback.
• Address concerns with empathy and efficiency to ensure client satisfaction.

Skills

Excellent communication

Customer service background

Attention to detail

Tech-savvy

Travel enthusiasm

Tools

Booking tools

Job description

Getaway Travel Agency USA in Arizona seeks a Remote Travel Support Representative to guide clients from trip planning to safe return home, ensuring a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving challenges with professionalism.

Based remotely, you’ll enjoy exclusive travel perks, industry discounts, ongoing training, and a collaborative team environment as you respond to inquiries via email, phone, and messaging,