Remote Senior CSM — AI Platform (Southern Europe)

Jobgether; Remote; GBP 56,000 - 74,000; Full time

Job summary

A leading recruitment platform is seeking a Remote Customer Success Manager to drive the adoption of audio AI technology across Southern Europe. You will engage with customers to enhance their experience and identify solutions for optimization. The ideal candidate has over 5 years of experience in Customer Success or Account Management, is fluent in Italian or Spanish and English, and possesses strong analytical and problem-solving skills. This position offers growth opportunities and a dynamic work culture.

Benefits

Dynamic growth paths and opportunities

Annual stipend for social travel

Monthly co-working stipend for remote workers

Annual company offsite

Qualifications

• 5+ years of Customer Success or Account Management experience in complex B2B SaaS.
• Experience with AI agents and API integrations.
• Proven track record in driving revenue outcomes.
• Understanding of the Southern Europe market landscape.

Responsibilities

• Drive adoption of the audio AI platform across Southern Europe.
• Administer onboarding and enablement tactics for various products.
• Analyze product usage and performance to identify and address issues.
• Collaborate with Sales, Engineering, and Customer Success leadership.
• Identify expansion opportunities and drive renewals and upsells.

Skills

Customer Success experience

Fluent English

Fluent in Italian or Spanish

Analytical skills

Problem-solving skills

Job description

A leading recruitment platform is seeking a Remote Customer Success Manager to drive the adoption of audio AI technology across Southern Europe. You will engage with customers to enhance their experience and identify solutions for optimization. The ideal candidate has over 5 years of experience in Customer Success or Account Management, is fluent in Italian or Spanish and English, and possesses strong analytical and problem-solving skills. This position offers growth opportunities and a dynamic work culture.