Remote Security Technical Account Manager – SIEM & Security Ops

Cisco Systems, Inc; Newbury; Remote; GBP 70,000 - 110,000; Full time

Job summary

Cisco Systems, Inc. is seeking a Security Technical Account Manager for Splunk UK to drive adoption and optimization of the Splunk platform for our UK-based customers.

You will serve as a trusted advisor, translating complex security use cases into actionable best practices and working with customer teams to ensure security objectives are met. This remote, full-time role covers multiple UK locations and requires hands-on SIEM experience, Splunk certification, and strong collaboration across

Qualifications

• 5+ years of professional IT experience, including a minimum of 3 years of dedicated information security experience.
• Experience using or administering one or more SIEM or security log management systems (such as Splunk, ArcSight, LogRhythm, ELK, Q-Radar, Rapid7, Sentinel, or Chronicle).
• Active Splunk certification combined with hands‑on experience managing one or more Splunk premium applications, including Enterprise Security, Splunk SOAR (Phantom), or Splunk UBA.
• Possession of at least one industry-standard security certification, such as GIAC, CISSP, OSCP, or an equivalent credential.
• Professional experience operating within both Unix and Windows environments, including command-line interface proficiency and scripting experience using Bash or Python.

Responsibilities

• Partner with customers in long-term engagements to provide technical guidance on use case development, configuration, and optimization for Enterprise Security (ES) and Splunk User Behavior Analytics (UBA).
• Resolve complex customer challenges proactively to minimize downtime and improve overall system resilience.
• Apply your security domain expertise to accelerate customer adoption of the Splunk security platform.
• Collaborate with cross-functional teams, including Field Sales, Sales Engineering, and Customer Support, to ensure comprehensive customer success.
• Engage continuously with the broader Splunk Account Team to share critical information and align strategic account plans.
• Build scalable team processes, develop collateral, and implement tools to improve operational efficiency across the organization.
• Drive high Customer Satisfaction (CSAT) scores by identifying and documenting compelling customer success stories.
• Identify and champion product expansion opportunities within existing accounts to support customer growth.
• Participate actively in team development initiatives, including mentoring programs and internal training sessions, to foster a culture of continuous learning.

Skills

Information security

Customer engagement

Technical consulting

Bash/Python scripting

Unix/Windows proficiency

Education

Bachelor's degree in Computer Science/Engineering

Tools

Splunk

ArcSight

LogRhythm

ELK

Chronicle

Rapid7

Q-Radar

Splunk ES

Splunk SOAR

Splunk UBA

Job description

Cisco Systems, Inc. is seeking a Security Technical Account Manager for Splunk UK to drive adoption and optimization of the Splunk platform for our UK-based customers.

You will serve as a trusted advisor, translating complex security use cases into actionable best practices and working with customer teams to ensure security objectives are met. This remote, full-time role covers multiple UK locations and requires hands-on SIEM experience, Splunk certification, and strong collaboration across