Remote SaaS Onboarding & Training Specialist

risr/; Grande-Bretagne; À distance; GBP 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Profit sharing

Wellbeing allowance

Résumé du poste

risr/ is seeking a Training & Implementation Specialist in the United Kingdom. You will guide customers through onboarding and implementing our assessment solutions, tailoring configurations, and ensuring users launch with confidence.

You will design practical learning resources, convert common questions into reusable guides, and reduce reliance on live training. The role emphasizes clear communication, autonomy, and continuous improvement within a collaborative team.

Qualifications

• Experience delivering software system training or onboarding for end users.
• Ability to explain complex concepts clearly to different audiences.
• Strong written and spoken English communication.
• Curiosity about customer goals and motivations.
• Comfort learning new systems and technologies.
• Calm, structured problem-solving approach.
• Experience creating user-focused learning materials.
• Awareness of GDPR and data handling.

Responsabilités

• Lead customer onboarding and implementation from discovery to launch.
• Design practical learning resources and reusable guides.
• Develop training and documentation to reduce live training needs.
• Collaborate with cross-functional teams to improve products and processes.

Connaissances

Software training

Onboarding

Clear communication

English proficiency

Autonomous work

Learning new systems

Problem solving

AI curiosity

Outils

Zendesk

Monday.com

Description du poste

risr/ is seeking a Training & Implementation Specialist in the United Kingdom. You will guide customers through onboarding and implementing our assessment solutions, tailoring configurations, and ensuring users launch with confidence.

You will design practical learning resources, convert common questions into reusable guides, and reduce reliance on live training. The role emphasizes clear communication, autonomy, and continuous improvement within a collaborative team.