Remote SaaS Onboarding & Implementation Specialist

Principle HR

United Kingdom

Remote

GBP 41,000 - 51,000

Full time

9 days ago

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Job summary

Principle HR is recruiting on behalf of a leading global enterprise technology company for a SaaS Customer Onboarding & Implementation Specialist. The role focuses on guiding customers through onboarding, demos, and training of an AI-powered learning platform.

This 12‑month fully remote UK contract runs Sunday to Thursday, starting at 30 hours per week and scaling to 40 hours as ramp-up completes. The annual salary is £46,000, with strong emphasis on stakeholder management and cross‑functional

Qualifications

2+ years' experience in SaaS implementation, customer onboarding or customer success.
Proven experience working directly with external SaaS/software customers.
Strong technical troubleshooting and problem-solving skills.
Experience using Jira, Asana, Monday.com or similar project management tools.
Excellent communication, organisation and stakeholder management skills.
Comfortable working independently in a remote environment.

Responsibilities

Manage SaaS customer onboarding and implementation projects from kick-off to go-live.
Act as the main point of contact for external customers.
Deliver product demonstrations, onboarding sessions and customer training.
Troubleshoot technical issues and coordinate resolutions.
Manage project timelines, stakeholder communications and deliverables.
Support international customers, including those across the Middle East.