Remote SaaS Implementation Consultant

Deliverect; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Deliverect is seeking an Implementation Consultant to guide key customers through seamless technical implementations and drive adoption of our platform. You will configure the system to client needs, lead trainings, and provide hands-on post-implementation support to ensure success.

Fluency in English is required, with 1–3 years in client-facing technical roles (SaaS preferred). This hybrid/remote role offers flexibility based on location and project needs.

Qualifications

• Fluency in English is required.
• 1–3 years of experience in a client-facing technical role (e.g., Implementation Consultant, Onboarding Specialist or Technical Account Manager).
• Experience delivering technical solutions and managing projects for SaaS customers.

Responsibilities

• Lead and manage multiple, complex implementation projects for SMB, mid-market or enterprise clients, managing timelines and expectations and escalating scope changes.
• Deliver training sessions to clients and partners and provide hands-on support during and after implementation.
• Act as a trusted technical advisor, configuring the Deliverect platform to client needs and delivering customised solutions.
• Identify, diagnose, and resolve technical issues during implementation, escalating to Engineering or Product as needed.
• Collaborate with Sales, Customer Success, and Product to relay feedback and improve implementation workflows.

Skills

REST APIs

Webhooks

Token authentication

Troubleshooting

Tools

Grafana

Sentry

HubSpot

Zendesk

Job description

Deliverect is seeking an Implementation Consultant to guide key customers through seamless technical implementations and drive adoption of our platform. You will configure the system to client needs, lead trainings, and provide hands-on post-implementation support to ensure success.

Fluency in English is required, with 1–3 years in client-facing technical roles (SaaS preferred). This hybrid/remote role offers flexibility based on location and project needs.