Remote SaaS Implementation Consultant | Drive Customer Adoption

SFG20

England

Hybrid

GBP 40,000 - 70,000

Full time

14 days+

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Benefits offered by this job

26 days holiday

Private Medical insurance

Remote/Hybrid first policy

Employee Assistance programme

Enhanced Family Friendly Benefits

Gym Discounts

Job summary

SFG20 is seeking an Implementation Consultant to join our Professional Services team in the UK. You’ll guide customers through SaaS implementations, from discovery to go-live, building strong relationships and driving adoption.

The role blends technical configuration with customer workshops, training, and project coordination to deliver lasting value. You’ll work across teams to ensure a seamless experience, identify improvement opportunities, and leverage new technologies and AI-powered tools

Qualifications

Experience implementing SaaS or B2B software solutions in a customer-facing role.
Experience guiding customers through software implementation projects from discovery to go-live.
Ability to gather requirements and translate business needs into practical software solutions.
Strong project coordination and organisational skills, with the ability to manage multiple priorities.
Experience using Microsoft Excel to analyse and manipulate data.
Confidence facilitating meetings, workshops, demonstrations and training sessions.
Strong communication, stakeholder management and relationship-building skills.
Effective problem-solving and analytical thinking skills.
A commitment to continuous improvement and a willingness to learn and adopt new technologies.

Responsibilities

Leading customer implementation projects from initiation through to successful adoption and completion.
Building strong working relationships with customers and serving as a key point of contact throughout implementation projects.
Facilitating discovery sessions and workshops to understand customer processes, requirements and objectives.
Delivering engaging product demonstrations, training sessions and implementation workshops.
Creating and managing implementation plans, milestones and project activities.
Configuring the SFG20 platform to align with agreed customer requirements.
Analysing, preparing and importing customer data using Microsoft Excel.
Providing practical guidance and support to help customers overcome implementation challenges.
Collaborating with colleagues across Professional Services, Customer Success, Sales, Product and Support to ensure a seamless customer experience.
Capturing requirements, documenting project activities and sharing implementation outcomes.
Identifying opportunities to improve implementation processes, customer journeys and ways of working.
Exploring and using new technologies, automation and AI-powered tools where they can support productivity, quality or customer outcomes