Remote QA & Service Delivery Integrity Expert

Smart PA; City of Edinburgh; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading administrative support company in Edinburgh is seeking a Quality Assurance & Service Delivery Integrity Analyst. You will ensure high standards in service delivery while working closely with a key client. Responsibilities include conducting reviews, assessing brand adherence, and documenting quality defects. The ideal candidate has experience in quality assurance and strong attention to detail. This role offers a competitive salary and the opportunity to work in a hybrid environment.

Benefits

Competitive Salaries

Yearly Bonuses

Department Incentives

33 Days Holiday

Growth Opportunities

Qualifications

• Proven experience in a Quality Assurance or compliance role in a service-oriented environment.
• Experience writing clear and comprehensive review reports.
• Knowledge of the impact of quality matters on brand reputation.

Responsibilities

• Develop and execute comprehensive review plans.
• Assess adherence to brand standards and legal compliance.
• Document and analyze quality defects and process failures.
• Establish QA standards and procedures.

Skills

Attention to detail

Systematic thinking

Communication

Job description

A leading administrative support company in Edinburgh is seeking a Quality Assurance & Service Delivery Integrity Analyst. You will ensure high standards in service delivery while working closely with a key client. Responsibilities include conducting reviews, assessing brand adherence, and documenting quality defects. The ideal candidate has experience in quality assurance and strong attention to detail. This role offers a competitive salary and the opportunity to work in a hybrid environment.