Remote QA/QC Team Lead – Collections Quality

Deloitte - Recruitment; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a QA/QC Team Leader responsible for overseeing quality assurance processes within the Collections department. This remote role requires significant experience in QA and strong leadership skills. The ideal candidate will conduct audits, provide coaching, and collaborate with management to enhance collection effectiveness. Full-time position with a strong emphasis on compliance and data-driven insights. Start date ASAP in January 2026, for a duration of 6 months.

Qualifications

• 12+ years of experience in Quality Assurance within a collection environment.
• Strong leadership and communication abilities.
• Proficient in data analysis tools.

Responsibilities

• Oversee the quality of agent performance in Collections.
• Conduct routine audits on Desk Collection calls.
• Provide feedback and coaching to improve collection quality.

Skills

Quality Assurance experience

Leadership skills

Analytical skills

Data analysis tools

Compliance knowledge

Tools

Excel

QA systems

Job description

A leading recruitment agency is seeking a QA/QC Team Leader responsible for overseeing quality assurance processes within the Collections department. This remote role requires significant experience in QA and strong leadership skills. The ideal candidate will conduct audits, provide coaching, and collaborate with management to enhance collection effectiveness. Full-time position with a strong emphasis on compliance and data-driven insights. Start date ASAP in January 2026, for a duration of 6 months.