Remote Operations Manager – Integrated Care Services

Welsh Ambulance Services; Remote; GBP 45,000 - 60,000; Full time

Job summary

A healthcare provider in the United Kingdom is looking for a dedicated Operations Manager to oversee the Remote Integrated Care Service. The successful candidate will manage a multi-disciplinary clinical team and ensure safe service delivery during operational challenges. The role requires a degree level education, experience in managing a contact center, and effective leadership skills. This position offers a chance to make a significant impact on patient care across Wales in a supportive and diverse environment.

Benefits

Opportunities for career advancement

Supportive team environment

Qualifications

• Ability to demonstrate visible leadership in stressful situations.
• Experience managing a contact center is essential.
• Proven track record in budget management.

Responsibilities

• Deliver operational leadership 24/7 to a defined area.
• Manage line staff and ensure operational goals are met.
• Support team development and clinical management.

Skills

Leadership

Communication

Relationship Management

Budget Management

Adaptability

Education

Degree level education or equivalent experience

ILM Level 4 in Leadership and Management

Job description

A healthcare provider in the United Kingdom is looking for a dedicated Operations Manager to oversee the Remote Integrated Care Service. The successful candidate will manage a multi-disciplinary clinical team and ensure safe service delivery during operational challenges. The role requires a degree level education, experience in managing a contact center, and effective leadership skills. This position offers a chance to make a significant impact on patient care across Wales in a supportive and diverse environment.