Remote Operations Generalist for Fintech & Growth

Jack & Jill/External ATS; Remote; GBP 60,000 - 80,000; Full time

Job summary

A decentralized finance startup is looking for an Operations Generalist to manage customer support and internal workflows. The role offers a chance to build support functions from scratch and handle incident management for financial transactions. Candidates should have over 3 years of relevant experience, be versatile problem-solvers, and thrive in fast-paced, remote work environments. This position emphasizes teamwork with a well-funded, innovative company culture.

Benefits

Work at the forefront of financial innovation

Join a well-funded startup backed by top-tier VCs

High-impact role with autonomy to shape company culture

Qualifications

• 3+ years of experience in fast-paced environments like fintech, crypto, or scaling operations.
• Comfortable with process creation, partner management, and team leadership.
• Capable of operating at high speed in ambiguous, remote-first environments.

Responsibilities

• Manage customer support and internal workflows as an Operations Generalist.
• Build support functions from scratch, including tool selection and team hiring.
• Serve as first responder for incident management, coordinating with partners.

Skills

Customer support management

Incident management

Process creation

Team leadership

Self-motivated

Job description

A decentralized finance startup is looking for an Operations Generalist to manage customer support and internal workflows. The role offers a chance to build support functions from scratch and handle incident management for financial transactions. Candidates should have over 3 years of relevant experience, be versatile problem-solvers, and thrive in fast-paced, remote work environments. This position emphasizes teamwork with a well-funded, innovative company culture.