Remote Operating System Operative

DP World; London; Remote; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking global leader in trade as a Remote Operating System Operative. This exciting role involves operating Automated Stacking Cranes remotely, ensuring efficient operations to meet customer service KPIs. You will work in a dynamic environment, collaborating with operational teams and utilizing advanced terminal operating systems. The position offers a competitive compensation package and opportunities for personal growth within a supportive atmosphere. If you're adaptable, detail-oriented, and ready to contribute to innovative supply chain solutions, this role is perfect for you.

Qualifications

• Minimum GCSE Maths & English Grade C+ or equivalent required.
• Experience in operational, industrial, or port-related roles preferred.

Responsibilities

• Operate Automated Stacking Cranes via remote control consoles.
• Collaborate with operational staff to meet port requirements.

Skills

Communication Skills

IT Skills

Organizational Skills

Interpersonal Skills

Attention to Detail

Flexibility

Education

GCSE Maths & English Grade C+

Tertiary Education or Military Training

Tools

Terminal Operating Systems

Microsoft Applications

Job description

Job Description

We are currently offering an excellent opportunity for a Remote Operating System Operative to join our team in Stanford-Le-Hope. The goal of the position is to operate Automated Stacking Cranes (ASCs) via remote control consoles, supported by cameras and video equipment. The aim is to maintain efficient operation of the ASCs to meet customer service KPIs while adhering to company standards, policies, and procedures.

This role involves working a 12-hour day and night shift, on a 4 on 4 off pattern, covering both weekdays and weekends.

About The Role

How will you contribute:

• Remotely operate ASCs from an office, especially when automated mode is unavailable, including:

• Loading and unloading containers on trucks and terminal chassis at landside interchange zones.
• Driving to or out of the maintenance position.
• Performing picking and grounding operations remotely in automatic mode.
• Checking the height of container stacks and container IDs.

• Remotely operate ASCs during the final landing phase of containers onto vehicles when required.
• Use terminal operating systems to monitor shipside and landside operations.
• Collaborate closely with operational staff to meet port requirements.
• Communicate via voice radio, answer incoming calls, and resolve problems promptly and accurately.
• Be flexible in duties within the Control Room.
• Have thorough knowledge of company operating procedures for Control and Terminal.

What will you Bring

Qualifications, Skills & Experience:

• Minimum GCSE Maths & English Grade C+ or equivalent.
• Tertiary education or military training is advantageous.
• Experience in a similar role or operating an RC desk preferred.
• Experience in operational, industrial, or port-related roles.
• Proven experience in dealing with external customers, face-to-face or over the phone.
• Good IT skills, including experience with Microsoft applications.
• Excellent verbal and written communication skills; radio communication experience is a plus.
• Strong interpersonal skills and ability to work under pressure.
• Good organizational skills with attention to detail.
• Positive attitude with willingness to learn and develop.
• Ability to maintain high concentration levels.
• Flexibility to work additional hours if necessary.

Note:

• Eligibility to work in the UK.
• Roles may close early depending on application volume.
• Must hold a valid UK or international driving license.
• Compliance with health and safety, including weight, height, blood pressure, and hearing requirements, is mandatory.

Compensation

DP World offers exciting roles within a growing international organization, focusing on personal growth and development in an informal atmosphere. We provide a competitive compensation package.

About DP World

DP World is a global leader in trade, with over 106,500 employees across 73 countries. We aim to improve trade flow through innovative infrastructure and technology, creating efficient end-to-end supply chain solutions that adapt to future needs.