Remote Operating System Operative

JR United Kingdom; Stanford-le-Hope; Remote; GBP 25,000 - 35,000; Full time

Job summary

A forward-thinking company is looking for a Remote Operating System Operative to manage Automated Stacking Cranes. This exciting role involves operating cranes remotely, ensuring efficient operations, and meeting customer service KPIs. You will work in a dynamic environment, collaborating with teams to optimize port operations while adhering to safety and procedural standards. Ideal candidates will have strong communication skills, a background in customer service, and a willingness to learn. Join this innovative firm and contribute to transforming global trade with your expertise and dedication.

Benefits

Competitive Salary

Personal Growth Opportunities

Informal Work Atmosphere

Qualifications

• GCSE Maths & English Grade C+ or equivalent; tertiary education preferred.
• Experience in operational or port-related roles is advantageous.

Responsibilities

• Remotely operate Automated Stacking Cranes (ASCs) via control consoles.
• Collaborate with operational staff to meet port requirements.

Skills

Customer Service

Communication Skills

IT Skills

Organizational Skills

Attention to Detail

Ability to Work Under Pressure

Flexibility

Education

GCSE Maths & English Grade C+

Tertiary Education or Military Training

Tools

Microsoft Applications

Job description

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Client:

DP World

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Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

We are currently offering an excellent opportunity for a Remote Operating System Operative to join our team in Stanford-Le-Hope. The goal of the position is to operate Automated Stacking Cranes (ASCs) via remote control consoles, supported by cameras and video equipment. The aim is to maintain efficient operation of the ASCs to meet customer service KPIs while adhering to company standards, policies, and procedures.

This role involves working 12-hour day and night shifts on a 4 on 4 off pattern, covering both weekdays and weekends.

About The Role

How will you contribute:

• Remotely operate ASCs from an office, especially when automated mode is unavailable, including:
• Loading and unloading containers on trucks and chassis in landside zones.
• Driving to or from maintenance positions.
• Performing picking and grounding operations remotely.
• Checking container stack heights and IDs.
• Assisting during the final landing phase of containers onto vehicles.
• Using terminal operating systems to monitor ship and land operations.
• Collaborating with operational staff to meet port requirements.
• Communicating via voice radio, answering calls, and resolving issues promptly.
• Being flexible with duties within the Control Room.
• Understanding company operating procedures for Control and Terminal.

What will you Bring

Qualifications, Skills & Experience:

• GCSE Maths & English Grade C+ or equivalent; tertiary education or military training preferred.
• Experience in similar roles or operating RC desks is advantageous.
• Experience in operational, industrial, or port-related roles.
• Customer service experience, face-to-face or over the phone, is essential.
• Good IT skills, including Microsoft applications.
• Excellent verbal and written communication skills; radio communication experience is a plus.
• Strong interpersonal skills and ability to work under pressure.
• Organizational skills and attention to detail.
• Willingness to learn and develop within the role.
• High concentration levels and flexibility to work additional hours when needed.

NOTE: All roles are subject to:

• Eligibility to work in the UK.
• Potential early closure depending on application volume.
• A valid UK or international driving license.
• Health and safety requirements, including medical and fitness checks.

Compensation

DP World offers competitive packages within a growing international organization, fostering personal growth and development in an informal atmosphere.

About DP World

DP World is committed to making trade flow better, with over 106,500 employees in 73 countries, integrating infrastructure and technology to create efficient supply chain solutions that transform global trade.