Remote NOC Engineer — 4 on/4 off (UK)

ARO Technology; Remote; GBP 33,000 - 35,000; Full time

Job summary

A leading IT services company in the UK is seeking a dedicated NOC Engineer to join their team. This role involves providing support for critical network infrastructure and ensuring maximum service availability through effective troubleshooting and incident resolution. The ideal candidate will have a CCNA qualification and experience in IT networking support, with excellent customer service skills. This position involves 12-hour shifts in a hybrid working environment, offering competitive salary and benefits.

Benefits

Company Pension Scheme

Private Medical insurance

25 days holiday plus bank holidays

Health Club and Wellbeing Scheme

Technical Training Academy

Qualifications

• Experience in an IT networking support role within a professional service delivery environment.
• Excellent customer service delivery skills.
• Ability to meet strict SLAs.

Responsibilities

• Assist customers with questions about supported network infrastructures.
• Main point of contact for multi-user network issues.
• Proactive monitoring and remediation of customer network infrastructures.

Skills

IT networking support

Customer service

SLA management

Firewalls support

Understanding of fibre/copper cabling

Switching configuration

Routing configuration

Wireless infrastructure

Ticket Management applications

Education

CCNA qualification or equivalent

Job description

A leading IT services company in the UK is seeking a dedicated NOC Engineer to join their team. This role involves providing support for critical network infrastructure and ensuring maximum service availability through effective troubleshooting and incident resolution. The ideal candidate will have a CCNA qualification and experience in IT networking support, with excellent customer service skills. This position involves 12-hour shifts in a hybrid working environment, offering competitive salary and benefits.