Remote Membership Executive - Path to Membership Manager

Make UK Defence; Doncaster; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Volunteering day

Job summary

Make UK Defence is seeking a dynamic Membership Executive to support membership processes and deliver exceptional member services from home, with travel to events around Doncaster/Yorkshire. This permanent, full-time role focuses on processing memberships, invoicing, CRM upkeep, and event administration.

You will assist membership managers, manage Level 1 member queries, and collaborate on webinars, the Defence Summit and other functions, building strong relationships with members.

Qualifications

• Proficiency in Microsoft Office suite, particularly Excel and Word.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Previous experience in administration, customer service, or sales roles preferred.
• Ability to identify and resolve issues efficiently to achieve desired outcomes.

Responsibilities

• Process new members, upgrades/downgrades and resignations
• Invoicing for new members and renewals
• Keep the CRM system and member platform accurate and up to date
• Process customer queries in an efficient and professional manner
• Provide admin support to a growing variety of MUKD events including webinars, meet the buyers and the MUKD Defence Summit and Dinner – booking process, manage enquiries and attend some of the events
• Support the membership managers with admin and queries
• Account manage some Level 1 members including Teams meetings and managing member queries
• Assist with other administrative tasks as required.

Skills

Customer service

Relationship building

Communication

Organization

Team player

MS Office

Excel

Word

CRM system

Tools

CRM system

Excel

Word

Job description

Make UK Defence is seeking a dynamic Membership Executive to support membership processes and deliver exceptional member services from home, with travel to events around Doncaster/Yorkshire. This permanent, full-time role focuses on processing memberships, invoicing, CRM upkeep, and event administration.

You will assist membership managers, manage Level 1 member queries, and collaborate on webinars, the Defence Summit and other functions, building strong relationships with members.